Shipping Policy

Delivery Information

Thank you for your continued support of FlashFetch! We strive to provide you with a seamless shopping experience and work diligently to expedite the delivery of your orders. Should there be any delays, please don't hesitate to contact us. Our UK-based customer service team is ready to assist you.

Shipping Details

To ensure your orders are delivered promptly, we've established an efficient system for timely shipments.

Please Note: Handling and Production Time are not included in the estimated shipping time. Delivery time comprises both handling and transit.

Key Information

• Order cutoff time: 11:00 PM (GMT) Greenwich Mean Time (London)
• Processing time: All items are shipped out within 1-3 business days (Monday to Friday) after we have received full payment
• Service Area: United Kingdom only
• Shipping Cost: Free

Estimated Delivery Times

• Order handling time: 1-3 business days
• Transit time within UK: 3-5 business days

Business Days: These are days from Monday through Friday. Holidays are excluded from this group. Please check your local and regional news for holidays that might delay shipping time.

Multiple Packages

Your order may arrive in multiple packages and shipments. In the case of bulkier and high-volume products, they might be packed in various packages. Note: There will be no extra charge for multiple packages and shipments other than the final amount that appears at checkout.

VAT and Taxes

All applicable taxes, including VAT, are included in your purchase price. As we only ship within the United Kingdom, you won't incur any additional customs charges or international fees.

Frequently Asked Questions on Shipping

When will my order be shipped?

After you check out, your information will go through a verification process. Note that unless we have verified the details you sent, your order can be cancelled. This verification process ensures we have all the information we need from you. If anything of concern arises, we will send you an email. Please respond promptly. There might be delays to your shipment when incomplete details are provided. The verification process takes 1-2 days, after which we will send an email notice with your tracking number.

Can I have a tracking number?

We send tracking numbers via email within 24 hours of dispatch. If you don't hear from us within 3 days of your order, please send us an email at support@flashfetch.co.uk so we can provide the needed details to you.

Some of my orders are missing. What should I do next?

Due to the volume of items shipped, your packages may be sent in different batches. Don't worry – they will all arrive to your UK address. Should there be any issues, please contact us immediately.

I am not getting email updates. What's wrong?

Most of the time, this problem is due to customers providing incorrect email addresses or our messages being filtered to spam folders. Please check your spam/junk folder first. If you believe you may have entered your email incorrectly, please send us a message so we can correct the error.

How about the verification process?

A confirmation email will be sent to you once the order is authorised and verified. Orders are immediately processed after verification. Please make any changes or request updates before verification is complete.

How do I contact you?

For any concerns, please send us a message at:

• Email: support@flashfetch.co.uk
• Phone: 020 7946 0800
• Hours: Monday-Friday, 9am-5pm

Thank you for choosing FlashFetch. We're committed to making your online shopping experience as comfortable and reliable as possible.